Last updated: February 23, 2026
Thank you for visiting https://sylvanlakepharmacy.ca/. Your privacy is important to us. This Privacy Policy explains how Sylvan Lake Pharmacy (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you interact with our website and services.
1. Information We Collect
We collect personal information about you only when necessary to provide services, respond to inquiries, or improve our Site. This may include:
Personal Identifiers
- Your name
- Email address
- Phone number
- Mailing address
(where voluntarily submitted through forms or communications)
Electronic and Usage Information
- IP address
- Browser type and settings
- Pages visited and actions taken on the Site
- Cookies and similar tracking technologies
We do not collect sensitive personal health information through the Site unless you expressly submit it via secure, purpose-specific forms.
2. How We Collect Information
We collect personal information when you:
- Submit a contact, refill, or appointment request form
- Sign up for newsletters or marketing communications
- Communicate with us by email, phone, or through the Site
- Interact with cookies or analytics services
3. Purpose of Collection
We collect and use personal information for the following purposes:
- To respond to your inquiries or requests
- To provide and improve our services
- To send updates, newsletters, or operational messages
- To administer and secure the Site
- To comply with legal and regulatory requirements
We will only collect, use, and disclose personal information with your knowledge and consent, except where otherwise required by law.
4. Legal Basis for Processing
Our collection and use of personal information is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws as required. These laws require that information is collected for legitimate purposes that have been identified to you, and only with your consent.
5. Use of Cookies and Tracking Tools
We use cookies and similar technologies to:
- Improve your user experience
- Analyze how the Site is used
- Remember preferences and settings
You can set your browser to refuse cookies or notify you when cookies are being used. However, some features of the Site may not function properly without them.
6. Sharing Your Personal Information
We may share personal information with:
- Service providers who help operate our Site or deliver services
- Third parties with your consent
- Law enforcement, regulators, or as required by applicable law
We do not sell or lease your personal information to unrelated third parties.
7. Data Security
We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, modification, or disclosure. We maintain administrative, physical, and electronic measures appropriate to the sensitivity of the information collected. However, no internet transmission is 100% secure.
8. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, it will be securely destroyed.
9. Access, Correction & Consent Withdrawal
You have the right to:
- Request access to personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent for our continued use of your personal information
- To exercise these rights, please contact us using the details below.
10. Children’s Privacy
Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children without verified parental consent.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will revise the “Last updated” date at the top of the policy and notify users as appropriate.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
Sylvan Lake Pharmacy
5007 46 St, Sylvan Lake, AB T4S 1C2
(403) 864-0692